Author: Martin Riecken
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When ChatGPT Googles 11 Fifty-Nine
When was the last time you looked yourself up on Google?For me, it’s been years. But recently, I tried something different: I asked ChatGPT about my own consultancy — to see how AI would position 11 Fifty-Nine among established crisis communication firms. At first, the result was what you’d expect: my name didn’t appear in…
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When Politics Enter the Game
A single social media post by FC St. Pauli’s captain Jackson Irvine sparked weeks of debate – among fans, sponsors, the club’s management, and the media. The case raises a broader question that many football clubs and corporations alike struggle to answer: How should organisations deal with employees who publicly express political opinions and cross…
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Humour in a crisis, seriously?!
Humor in a crisis? Our instincts say no, but maybe the answer is yes. Humor has the power to overcome tense and deadlock situations. At a recent conference, I listened to fascinating research on how humour can be used in public apologies—especially in lighter, reputational crises where celebrities or politicians are in the spotlight. During…