Category: Crisis Communication
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When Politics Enter the Game
A single social media post by FC St. Pauli’s captain Jackson Irvine sparked weeks of debate – among fans, sponsors, the club’s management, and the media. The case raises a broader question that many football clubs and corporations alike struggle to answer: How should organisations deal with employees who publicly express political opinions and cross…
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Humour in a crisis, seriously?!
Humor in a crisis? Our instincts say no, but maybe the answer is yes. Humor has the power to overcome tense and deadlock situations. At a recent conference, I listened to fascinating research on how humour can be used in public apologies—especially in lighter, reputational crises where celebrities or politicians are in the spotlight. During…
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„Houston, we have a lesson” – what Jim Lovell teaches us about clarity
At age 97, James ‘Jim’ Lovell Jr. passed away last week on 7 August 2025. The commander of the Apollo 13 mission became world famous for maintaining his composure during one of the most dramatic crises in space history – and his crisis management skills hold some valuable lessons for us. The events of 13 April 1970…