Category: Basics
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Humour in a crisis, seriously?!
Humor in a crisis? Our instincts say no, but maybe the answer is yes. Humor has the power to overcome tense and deadlock situations. At a recent conference, I listened to fascinating research on how humour can be used in public apologies—especially in lighter, reputational crises where celebrities or politicians are in the spotlight. During…
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A New Brand: ”11 Fifty-Nine”
11 Fifty-Nine – this is not the glamorous location of a luxurious condo building in Manhattan, but the name of the company I recently launched to offer consulting and support in the field of crisis communication. How did I come up with it? I’ll admit it, as a teenager I was a big fan of…
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AI in crisis management: Opportunities, risks and where the journey is headed
In a world where communication is becoming increasingly fast-paced, artificial intelligence (AI) is playing an increasingly important role, even in times of crisis. Corporations, public authorities and organisations are under enormous pressure to communicate quickly and accurately in critical situations. AI can help here – how tempting! But application of AI does not come without…
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Why communication is not just a nice-to-have in a crisis.
Do we really still need to take up the cudgels for crisis communication in 2025? Legions of PR experts have attended – sometimes expensive – seminars on crisis communication, countless reference books have been written and adorn the shelves of communication consultants, and every PR graduate knows: One cannot not communicate. But we observe it…