Category: Preparedness
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Train the muscle. Not the manual.
Would you ever dare to walk on stage at sold-out Carnegie Hall and play a Beethoven sonata without having practised hard? Probably not. It takes hundreds of hours of focused practice to reach mastery in any demanding craft. Yet when it comes to managing risk and protecting reputation, corporations often trust their “normal” organisational skills,…
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A New Brand: ”11 Fifty-Nine”
11 Fifty-Nine – this is not the glamorous location of a luxurious condo building in Manhattan, but the name of the company I recently launched to offer consulting and support in the field of crisis communication. How did I come up with it? I’ll admit it, as a teenager I was a big fan of…
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Crisis exercises, done right: The storm in a teacup
Crisis simulations: Why they are important – and what makes them efficient Crises often arise unexpectedly, and those who are unprepared lose valuable time. A crisis simulation helps to prepare teams, processes and communication channels for an emergency. At Lufthansa, we regularly practised for crises – especially ad hoc scenarios, i.e. situations that arise suddenly…