11 Fifty-Nine – the Crisis Blog
A collection of thoughts and contributions on the topic of crisis communication. “11:59” refers to those critical situations where it is high time to act, almost high noon…
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From Panic to Purpose: Internal Comms in a crisis.
Why Internal Communications is critical in a crisis When things go sideways, your employees can be your best advocates. Or your worst enemies. Here’s how to get them firmly on your side.In June, I had the honour of delivering the keynote at Unleashing Innovation in Digital Communications in Amsterdam – a well-curated event with inspiring…
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Crisis exercises, done right: The storm in a teacup
Crisis simulations: Why they are important – and what makes them efficient Crises often arise unexpectedly, and those who are unprepared lose valuable time. A crisis simulation helps to prepare teams, processes and communication channels for an emergency. At Lufthansa, we regularly practised for crises – especially ad hoc scenarios, i.e. situations that arise suddenly…
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AI in crisis management: Opportunities, risks and where the journey is headed
In a world where communication is becoming increasingly fast-paced, artificial intelligence (AI) is playing an increasingly important role, even in times of crisis. Corporations, public authorities and organisations are under enormous pressure to communicate quickly and accurately in critical situations. AI can help here – how tempting! But application of AI does not come without…
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Why communication is not just a nice-to-have in a crisis.
Do we really still need to take up the cudgels for crisis communication in 2025? Legions of PR experts have attended – sometimes expensive – seminars on crisis communication, countless reference books have been written and adorn the shelves of communication consultants, and every PR graduate knows: One cannot not communicate. But we observe it…
“… Today could be the end of me. It’s 11:59, and I want to stay alive….”
Debbie Harry, 1978